Good Services Decoding The Mystery Of What Makes A Good Service
Author: Louise Downe
Stock information
General Fields
: $37.31 NZD
: 9789063695439
: Bis B.V., Uitgeverij (BIS Publishers)
: Bis B.V., Uitgeverij (BIS Publishers)
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: 0.01
: 01 May 2020
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: 37.31
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: books
Special Fields
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: Louise Downe
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: Paperback
: 1910
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: English
: 192
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9789063695439
Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users.Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't.A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.
